Shipping Policy

At Shuk Kam Limited, we ship women's shoes to addresses within the regions we serve. Shipping timelines are determined by the selected shipping method and the destination. We do not guarantee specific delivery dates. Once an order is placed, we process it within a standard timeframe. Tracking information is provided when available. Shipping costs are calculated at checkout based on the destination and method. We do not ship to certain remote areas; such restrictions are shown at checkout. All orders are subject to product availability. We reserve the right to cancel orders if an item is unavailable. In such cases, we will notify you and issue a full refund.

Returns and Refunds Policy

We offer a strict 14-day no-reason refund policy. You may return eligible items within 14 days of receipt for a refund. The 14-day period begins on the date you receive the item. To be eligible, items must be unused and in original packaging with all tags attached. Items that do not meet these conditions are not eligible for return. The buyer completely bears the return shipping costs. We do not provide prepaid return labels. Refunds are processed after we receive and inspect the returned item. Refund arrival time is at least 14 days from the date we approve the return. This means the refund may take longer to appear on your statement depending on your payment provider. We do not charge restocking fees. We do not accept returns for items that are damaged due to misuse or normal wear. We reserve the right to refuse a refund if the returned item does not meet the eligibility conditions.

PayPal Refund Specifics

For refunds issued via PayPal, the refund takes at least 14 days to process. However, local laws in some regions require up to 30 days for PayPal refunds. In such regions, the refund will be processed within the legally required timeframe, which may extend up to 30 days. We comply with all applicable local laws regarding refund timelines. If you have questions about PayPal refund timelines in your region, contact [email protected].

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date you receive the item. Claims submitted after this period are not eligible for a refund or replacement. To submit a claim, contact [email protected] with your order number and photographs of the damage or defect. This policy perfectly matches the Terms of Service. We may request additional information to process your claim. If a claim is approved, we will provide instructions for returning the damaged or defective item. The buyer completely bears the return shipping costs for damaged or defective items unless local law requires otherwise. We will issue a refund or replacement after we receive and inspect the returned item.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that show signs of wear, are missing parts, or have been altered are not returnable. We do not accept returns for items that do not meet these conditions. No specific product categories are excluded beyond these conditions. All women's shoes are subject to the same eligibility requirements. We do not accept returns for items that have been washed, worn outdoors, or damaged by the customer. We do not accept returns for items that are not in their original box or packaging.

Step-by-Step Return Process

1. Contact Shuk Kam Limited at [email protected] within 14 days of receipt to request a return. Provide your order number and the item you wish to return.

2. Wait for a return authorization response. Do not ship items without authorization. We will provide a return authorization number and instructions.

3. Pack the item securely in its original packaging with all tags attached. Include the return authorization number inside the package.

4. Ship the package to the return address provided. The recipient must be Shuk Kam Limited, the contact phone is +852 6600 2287, and the specific return address is Shun Tak Centre, 168 Connaught Road Central, Sheung Wan.

5. The buyer completely bears the return shipping costs. Use a trackable shipping method. We are not responsible for lost or damaged return packages.

6. Email the tracking number to [email protected].

7. After we receive and inspect the item, we will process your refund. Refund arrival time is at least 14 days from approval. For PayPal refunds, see the PayPal Refund Specifics section.

Contact Information

For questions about shipping or returns, contact Shuk Kam Limited at [email protected] or +852 6600 2287. You may also visit leathershoesvtk.com for more information. Our mailing address is Shun Tak Centre, 168 Connaught Road Central, Sheung Wan. We respond to inquiries within a standard timeframe.